Submit a Support Request (NewCrop v2)

There are multiple ways for you to submit a Support Request to our NewCrop Customer Support team.

Jump to Section [via Knowledge Base] [via Email]

via Knowledge Base 

You can easily submit a Support Request from the NewCrop Knowledge Base.

IMPORTANT: Do not include any PHI in your Support Request or screenshots.

1. Navigate to the https://support.newcroprx.com/hc/en-us 
2. Click the Help button at the bottom of any page in the NewCrop Knowledge Base.
3. Type in Key Words to search our Knowledge Base. The answer you need may already exist in an article!
4. If you still need help, click Leave Us a Message.
   
   
   
5. Enter your Name and Email Address.
6. Enter your question, request or issue. Include your situation and as much detail as possible.
7. If you have any attachments that may help (screenshots, etc.), upload them. 
8. Click Send. 
   
   
   
9. You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.
   

   NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add customersupport@newcroprx.com to your safe senders list.

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via Email

You can also send NewCrop Support an email. This email will be turned into a Support ticket for you!

1. Email customersupport@newcroprx.com from the email you have either set up a Support Account with already or wish to use for you Support Account going forward.
2. You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.
   

   NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add customersupport@newcroprx.com to your safe senders list.

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