There are multiple ways for you to submit a Support Request to our NewCrop Customer Support team.
Jump to Section [via Knowledge Base] [via Email]
via Knowledge Base
You can easily submit a Support Request from the NewCrop Knowledge Base.
IMPORTANT: Do not include any PHI in your Support Request or screenshots.
- Navigate to the https://support.newcroprx.com/hc/en-us
- Click the Help button at the bottom of any page in the NewCrop Knowledge Base.
- Type in Key Words to search our Knowledge Base. The answer you need may already exist in an article!
- If you still need help, click Leave Us a Message.
- Enter your Name and Email Address.
- Enter your question, request or issue. Include your situation and as much detail as possible.
- If you have any attachments that may help (screenshots, etc.), upload them.
- Click Send.
- You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.
NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add customersupport@newcroprx.com to your safe senders list.
via Email
You can also send NewCrop Support an email. This email will be turned into a Support ticket for you!
- Email customersupport@newcroprx.com from the email you have either set up a Support Account with already or wish to use for you Support Account going forward.
- You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.
NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add customersupport@newcroprx.com to your safe senders list.