Revoking your Exostar account should only happen in very specific circumstances. The most common reason for revoking an Exostar account is if the provider is no longer using NewCrop for eRx and would like to revoke all ECPS information for security reasons. The other reason a provider might be required to revoke their account is that there is no method to access their account and they are unable to use/add an OTP. In this case, it is always best practice to email NewCrop Customer Support before proceeding to revoke an account. Many times, NewCrop is able to advise and troubleshoot, but can also confirm that a revoke is necessary.
ONCE A PROVIDER HAS REVOKED THEIR ACCOUNT, THEY MUST PAY FOR ANTOHER LICENSE AND START FROM THE BEGINNING IN THE EVENT THE PROVIDER NEEDS TO TRANSMIT CONTROLLED RXS VIA NEWCROP.
To revoke an account, the provider will access the NewCrop Admin Tab and click on the Manage Your EPCS Account link:
Click “Revoke”, keeping in mind that once the account is revoked, this cannot be reversed and as stated above, the provider will need to both pay and start the registration process from the beginning. The provider will be asked to verify that the account should be revoked and once agreed to, the account is revoked, and the provider will no longer be able to transmit controlled Rxs.
A provider might not need to revoke their account if any of the below situations is true. As stated above, it is best practice to contact NewCrop Customer Support if the provider is not able to access their account as troubleshooting is done quickly and NewCrop is able to advise on all possible options to avoid a revocation.
If a provider has a new phone or new phone number but has tied the Authy app to their cloud-based store (iTunes or Google Play Store), often a copy of the Authy app (including the NewCrop account) can be downloaded and used without any issues or removing and adding a new instance in the Exostar account.
The two best ways to avoid revoking an account:
- Always make sure the Hardware Token has been bound to the account. Many providers choose to use the Authy app but adding the hardware token not only allows a backup method to transmit Rxs, it is also a backup method to access the Exostar account. ALWAYS ADD THE HARDWARE TOKEN EVEN IF THE PROVIDER CHOOSES NOT USE IT FOR TRANSMISSION OF CONTROLLED RXS.
- Always add an Authentication phone number that is different than the provider’s cell phone number. A provider can add a land line or a different cell phone as well as their own, but the best practice is to have a different phone number for the Authentication phone number. A provider should not tie all authentication methods to one device only.