This is a required step for EPCS
In order to access your Exostar account, you must have a way to authenticate your identity. This can be done by using any active One Time Passcode (OTP) device OR with a phone number that is associated with your account. A phone number can authenticate by either text or voice call. It is REQUIRED that you register a phone so in the event you lose your OTP device(s), you will be able to authenticate to your account. You must authenticate to your account to deactivate a lost device and bind a spare or replacement device without having to go through the full identity proofing process again.
TEXT MESSAGING OR VOICE CALLS ARE NOT VALID OTP METHODS FOR TRANSMISSION OF CONTROLLED SUBSTANCES.
In order to add, remove or change your OTP for a phone number, you will need to access your account. Your account is located on the Admin Tab of the NewCrop Screens under the link “Manage Your EPCS Account”:
- Log into your EHR and access the NewCrop screens.
- Once in NewCrop, go to the Admin Tab:
- Click on the Manage Your EPCS Account on the Admin Tab:
OR click this link on the Exostar Registration Page:
AUTHENTICATION INTO YOUR ACCOUNT
You must authenticate into your account by using one of your ACTIVE OTP devices or via a text message or phone call. If you have NO methods available, you will be required to revoke your account and go through the registration process again.
Add a phone number (text/voice call)
It is STRONGLY RECOMMENDED that you register a phone so in the event you lose your OTP device(s), you will be able to authenticate to your account. You must authenticate to your account to deactivate a lost device and bind a spare or replacement device without having to go through the full identity proofing process again.
It is STRONGLY RECOMMENDED that you add a voice call to a land line in the event a cell phone is lost or broken so you have a way to authenticate to your account. Repeat steps to register multiple phones to your account.
TEXT MESSAGING OR VOICE CALLS ARE NOT VALID OTP METHODS FOR TRANSMISSION OF CONTROLLED SUBSTANCES.
To register a phone for either text message or voice call, click Add Phone:
Use the drop down to select the desired OTP delivery method. Choose your Country. Add your phone number and retype to confirm. Click Send Code:
You will receive a text message or voice call with the Validation Code. Enter the Validation Code and click Submit:
Change an OTP Delivery Method
You can change the Delivery Method for a phone number by clicking Change:
Confirm you want to make a change:
Delivery Method is now changed from Text Message to Voice Call:
To set a different number as the default phone click Set as Default:
Confirm the change:
Delete a phone number (text/voice call)
To Delete a phone from your account, click Delete:
Use the drop down to indicate the reason for the deletion and type in comments. Click Delete Phone:
The two best ways to avoid revoking an account:
- Always make sure the Hardware Token has been bound to the account. Many providers choose to use the Authy app but adding the hardware token not only allows a backup method to transmit Rxs, it is also a backup method to access the Exostar account. ALWAYS ADD THE HARDWARE TOKEN EVEN IF THE PROVIDER CHOOSES NOT USE IT FOR TRANSMISSION OF CONTROLLED RXS.
- Always add an Authentication phone number that is different than the provider’s cell phone number. A provider can add a land line or a different cell phone as well as their own, but the best practice is to have a different phone number for the Authentication phone number. A provider should not tie all authentication methods to one device only.
ONCE A PROVIDER HAS REVOKED THEIR ACCOUNT, THEY MUST PAY FOR ANTOHER LICENSE AND START FROM THE BEGINNING IN THE EVENT THE PROVIDER NEEDS TO TRANSMIT CONTROLLED RXS VIA NEWCROP.
Questions? Contact your EHR for assistance.