Timothy Applegate is the prototype user in pre-production. This user is set to expire annually (just as a real provider). When this happens, you will see an error in transmission. If you see this, go to the Admin tab and click on the “Manage Your EPCS Account” link to verify your account has been suspended:
If you see the suspended message below, please contact NewCrop Customer Support with the renewal information listed below so the license can be renewed:
Renewal Information (All required)
Send to: firstname.lastname@example.org
Please allow 24 business hours to complete this request.