A spare hardware token can be ordered directly from Exostar for a cost of $40. Keep in mind that only ONE hardware token can be active within an Exostar account. A spare hardware token can be purchased if a provider’s hardware token is lost, becomes broken, or the provider would like to keep a backup at hand.
- Spare Hardware Token – This is a token the provider must purchase because they have lost their hardware token, broken by their usage or they would simply like a spare hardware token at the cost of $40. The provider can purchase this using a credit or debit card via PayPal. Please see below for how to order your spare token. Please allow 3-5 business days for shipping.
- Replacement Hardware Token – This is a token that the provider can receive free of cost due to the original hardware token never having been received (lost in the mail), the hardware token is received broken or becomes unusable due to an inherent flaw of the token. If this is the case, you would email customersupport@newcroprx.com with the provider’s full name, contact phone number, name of company if being shipped to the office and shipping address along with a picture of the front and back of the token.
**Please note: if the user received a broken hardware token from Exostar please provide the following information so a replacement can be sent:
• Providers Name:
• Providers EPCS email address:
• Mailing Address:
• Office Name (if being mailed to the office address):
• Contact Phone#:
• Pictures of the hardware token front and back (required)
To order a spare hardware token, go to the Admin tab in the NewCrop screens and click “Order Spare Hardware Token”:
To begin purchase, click “Purchase”:
Click Transfer to PayPal Portal:
Keep in mind that a PayPal account is NOT required. A provider can pay with any debit or credit card.
Once payment has been completed, fill in required fields (highlighted in green) and click “Save”:
To order, click “Order Token”:
To return to NewCrop Admin Tab, click “Return to NewCrop Admin”:
Please print this page for your records. You will receive your spare hardware token in 3-5 business days.
If you have ordered a spare hardware token and not received it after 8 business days, please contact your EHR with the following information:
Date ordered:
Provider first name:
Provider last name:
Provider NPI:
Email address used when ordering:
NewCrop can then track the shipment and will then email with researched information.
The hardware token will be delivered in a small, brown bubble mailer, similar to the one below:
