Before beginning the Exostar identity proofing process, it is best to have the Authy app both downloaded and setup on your mobile device. Below are step by step instructions on how to download and begin setup of the Authy app.
Download the app – Search for Authy app
Enter your phone number – Choose your country code from the dropdown. Type your phone number. THE APP MUST BE INSTALLED ON A PHONE, NOT AN iPad, TABLET OR DESKTOP.
Enter email – Enter your email address.
Receive and enter verification code – Choose how to receive your activation code. Retrieve and enter the activation code. You can receive this via a voice call or text to your phone.
Backup password – You can create a password for backing up information. (This is optional.)
Notifications – You must allow notifications for the app.
You will now see the option to add an account. If you are installing the app BEFORE registration, please stop at this point. You will add the NewCrop account during registration.
Setup Complete – Setup is completed when the app displays the 6-digit OTP.
Screenshots for both iPhone and Android are below.
For Apple watch users: There is an Authy app for Apple Watch. At this time, it is limited to “OTP” mode only, so Push/OneTouch approval is not supported. However, the watch can work independently of the phone to which it is paired. The user just opens the Authy app on the watch, taps the token they want, and the code is displayed on the screen. The Authy watch app should automatically install when the Authy app is installed on the paired phone. You are not required to have/use an Apple watch.
Once the app has been downloaded and bound to your Exostar account, most iTunes and Google Play Store accounts will keep a copy in the cloud. This means that when a provider has a new phone or phone number, most times the provider can download the app from the cloud and will not need to reinstall from scratch or even access their Exostar account. If there are questions about this process, please contact NewCrop Customer Support for advisement.
IF THE PHONE NUMBER HAS A PUERTO RICAN AREA CODE, PLEASECHOOSE THE US AS THE COUNTRY CODE ON THE COMPUTER SCREEN AND ON THE PHONE. THE PHONE NUMBER SHOULD BE ENTERED IN THIS FORMAT: 7871112222. If the country code and phone number format are entered in this way there should be no issues when binding the Authy app. For questions or if there are issues, contact your EHR or NewCrop Customer Support for assistance.
The two best ways to avoid revoking an account:
- Always make sure the Hardware Token has been bound to the account. Many providers choose to use the Authy app but adding the hardware token not only allows a backup method to transmit Rxs, it is also a backup method to access the Exostar account. ALWAYS ADD THE HARDWARE TOKEN EVEN IF THE PROVIDER CHOOSES NOT USE IT FOR TRANSMISSION OF CONTROLLED RXS.
- Always add an Authentication phone number that is different than the provider’s cell phone number. A provider can add a land line or a different cell phone as well as their own, but the best practice is to have a different phone number for the Authentication phone number. A provider should not tie all authentication methods to one device only.
ONCE A PROVIDER HAS REVOKED THEIR ACCOUNT, THEY MUST PAY FOR ANOTHER LICENSE AND START FROM THE BEGINNING IN THE EVENT THE PROVIDER NEEDS TO TRANSMIT CONTROLLED RXS VIA NEWCROP.